CANCELLATION POLICY

First and foremost, please understand that we fully recognize and appreciate that “life happens”. Our detailed cancellation policy below is not designed to penalize you for any necessary changes or cancellations to your appointment. Rather, it functions as a strategy to sustain financial stability and ensure the smooth functioning of our business operations. We kindly request that if you must cancel or adjust your appointment, please do so at least 48 hours prior to your scheduled time. In the event that the cancellation or rescheduling occurs less than 48 hours before your appointment, a fee amounting to 50% of your planned service will be charged. If a cancellation takes place within 24 hours of your appointment, or in case of a no-show, a charge equivalent to 100% of your planned service will be imposed. Additionally, please note that if you arrive more than 15 minutes past your scheduled time, it will be considered a no-show. We deeply commit ourselves to allocating appropriate time slots for each of our services. Appointments are thoughtfully and strategically arranged, often back-to-back. When a client fails to show up for their scheduled time or a last-minute cancellation occurs, it doesn’t leave us sufficient opportunity to fill that vacancy. This situation unfortunately leads to a loss for our business as well as for other clients who might have utilized that appointment. The challenge of accommodating late arrivals often disrupts our ability to serve our other clients on time. Therefore, we kindly request you to be mindful of others’ scheduled appointments and ensure your punctuality. In the rare instance that we have the capacity to accept late arrivals, we will inform you accordingly and be happy to accommodate you at that time. Our commitment to delivering comprehensive and personalized attention to each client, along with the high demand for our services, and scheduling complexities means that cancellations or rescheduling could potentially result in a wait of 4-6 weeks before we can secure another appointment for you. We genuinely don’t want any of our valued clients to experience this inconvenience, so we urge you to consider your schedule meticulously before making or modifying bookings. Thank you for your kind consideration and understanding.